Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Account - Mobile. - Create returns labels for 300+ retailers. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Chatter and natter. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Processed at National Hub. My parcel with a hub 4 was supposed to be delivered on Tuesday. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. 07480632098. 3 weeks ago. Switched On Families. All the documents were signed , all. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Str33t. Simply select the track your parcel link in the email and enter the code to get the latest update. Same here no parcel and no text message. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. We would like to show you a description here but the site won’t allow us. Well-informed. It is the returned hub that has gone missing on its way back to virgin. Being returned to Virgin Media. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. You may also wish to ring us on 0345 454 1111, and our team may be able to. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. It is not on any of the emails or texts sent to. on 02-02-2023 09:43. If you don’t have that in property the tech will install that and all the equipment. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Global Media Limited - Phone number All directors of A. Stream from Virgin Media. As you can see from the above, they don’t have any record of any parcels due for my address. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. on 04-02-2023 10:23. We would like to show you a description here but the site won’t allow us. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Zavvi. She called back and left a voicemail confirming that it was booked in and. We would like to show you a description here but the site won’t allow us. Phone. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. They’d gone to anothe. Entertain me; Broadband Deals. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. “@virginmedia Yes. But this was before we were due to move in - so when Yodel gave m. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. QuickStart, set up and connections. “It’s with the correct team” My phone was stolen by Yodel on Saturday. SpeedWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. The Virgin Media website will open in a new tab. . . GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Forum Team. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . - Create and view a Collect+ account. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. 5 million in 2020. I've since spoken to virgin customer service who informed me that I should have had rec. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Return parcels to Virgin Media. Kits returned on 26th March, 2022 via Yodel as you intructed. Browse Virgin Media Virgin Media. We will also take a photo of your parcel when we’ve left it in a safe. Welcome to our community forums and thank you for your first posts. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. I’m so frustrated with Yodel. . Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. I tried to contact Yodel customer service. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Tesco Direct. - Track the progress of your returns. Parcels returned to the retailer within 72 hours. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. BlueLou. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. I am sorry to hear about the issue regarding your handset value. wonkydragon. Paul. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. But until Thursday evening, there is no delivery, no update, nothing. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Security matters. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Thanks in advance. Yodel stole my parcel. I had my new gig broadband setup a couple of weeks back with a new Hub 5. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Despatched from BOREHAMWOOD DEPOT. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. @Zach_R. Absolutely crap service. Manage Your Account. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Thanks for your post and welcome to the community. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Account - Cable. The talks between Virgin Media O2 and. Networking and WiFi. I'm moving to a new house where the old owners had VM. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Posted by vc-10Greater Manchester. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. I tried to contact Yodel customer service. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. . I would like to know if i can rearrange delivery or cancel the order. The real trick to leaving an impression during The Voice Blind Auditions is to give the. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Let us know how it goes. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. The talks between Virgin Media O2 and. Options. Security matters. (You can find t. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Archived post. Virgin Media. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. I contacted Yodel and they said we ju. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. PER MONTH. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. SpeedWe would like to show you a description here but the site won’t allow us. Reece_MH. Openreach has just launched a revised. I haven’t ordered a phone and have never had a contract with Virgin. 08/11/23 21:45. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. We would like to show you a description here but the site won’t allow us. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Yodel, returned to sender. Virgin Phone Switchover. Yodel has apologised directly to Mr Beck and Ms. Download it for your iPhone. Reply. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. . Thank you for the update, please let us know how things go. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Sign in . on 12-11-2022 20:05. Scam texts can also come. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. 7 stars for customer service. Browse Virgin Media Virgin Media Community. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Options. Browse Virgin Media Virgin Media Community. At least 30Mbps download speeds in every room or £100 one-off credit. Thanks. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Max20000. Dial: 150 – free on our home phone or mobile. 13-01-2023 14:29 - edited 13-01-2023 14:30. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Networking and WiFi. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. This unfortunately did not happen again. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. i. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Sorry to hear you have been having issues with your Yodel delivery. on 22-04-2023 10:15. Moved house, and my new self install broadband equipment supposed to be delivered today. We would like to show you a description here but the site won’t allow us. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Should you need us again, please do reach back out to us. Re: Yodel (oh god, no) email when. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Number of inclusive HD channels depends on package. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. I'm a Very Insightful Person, I'm here to share knowledge. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Yodel told me I had placed the delivery on hold which is complete rubbish . Have a good weekend. My Virgin Media App. The items were not ordered or paid for by me. I am now. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. I am really fed up. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Hi . Browse Virgin Media Virgin Media Community. The deliveryman noted that the box was left behind the “bin”. About GXO Logistics. Global Media Limited A. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. on 02-12-2021 17:04. Yodel strikes again. Security matters. Yodel returned to sender. This will be a few weeks in advance so you'll have. Having issues? We help you find out what is wrong. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. If your parcel is able to be rearranged, you will see the options that are available to you. Packaging We would like to show you a description here but the site won’t allow us. Main menu; Bundles. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Have checked junk/spam folder as well but nothing. Use our app to: - Send a parcel from any of our thousands of local stores. Expecting delivery of router today but Virgin Media have not given me a tracking number. Stay safe online. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Virgin Media;. I signed up to Virgin broadband and was told my router would arrive on the 26th. We would like to show you a description here but the site won’t allow us. Forum Team In response to. Good afternoon. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Get it for your Android device. We would like to show you a description here but the site won’t allow us. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Or stream, control and manage. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. If your parcel is able to be rearranged, you will see the options that are available to you. So, there was a bit to and fro getting the date sorted. r/britishproblems•. The UK’s most popular channels, Catch Up services and built-in apps, in one place. This applies to calls from any phone line, including mobile, landline and payphone. We would like to show you a description here but the site won’t allow us. Openreach has just launched a revised. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. A. If you can get Quickstart, you can choose one of two delivery options. A new secure password will be generated for you. There was no label in the box but searches revealed that I could recycle via. Account - Mobile. My Virgin Media App. How to track a home delivery. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Created Sep 23, 2009. 09/11/23 14:35. QuickStart, set up and connections. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. We would like to show you a description here but the site won’t allow us. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. on 29-11-2022 08:31. Open the Netflix app on your Virgin TV box and select the Netflix banner. New comments cannot be posted and votes cannot be cast. I sent it back using the packaging sent to me and using collect plus. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. You cannot blame the postal strikes, yodel etc. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Yodel’s Customer Service number is 0344 755 0117. Virgin Media - please listen. Thanks for posting, and a warm welcome to our Community Forums. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. Poor service Yodel, no delivery. please can you check when I can receive my box? I’m regularly working from home and really. Forum; Apps. Mobile phone scam. Browse Virgin Media Virgin Media Community. Arrowmunda. Virgin Media’s service is not activated too in the new address requested. I'm in a really frustrating situation. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. I was in all evening and no one came to my door. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. We would like to show you a description here but the site won’t allow us. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Options. SpeedOn the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3In this conversation. Options. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. Virgin text me in the 25th telling me yodel would contact - 5191673. In response to Steven_L. GXO has collaborated with Virgin Media since 1999. We would like to show you a description here but the site won’t allow us. 5 years ago: its virgin media. Joining in. 44pm and the parcel. i. I'm a Very Insightful Person, I'm here to share knowledge. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. . I'm sorry to hear you haven't received a confirmation text for your timeslot. Manage Your Account. 4K compatible TV/device required to watch Ultra HD. The Gamer Lounge. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Most QuickStart kits have just 6 cables, connectors and powerlines to. We would like to show you a description here but the site won’t allow us. Hopefully they can reconnect the older hub for now. . It's your sole responsibility to track and update your system. This sometimes will give you an estimated time too. All the documents were signed , all. Browse Virgin Media Virgin Media Community. Virgin Media. Please choose the Yodel Store of your choice and let us do the rest. . . I can't get through to Yodel to ask them to return it to VM. on 04-12-2022 20:11. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Sign in . Options. Thanks for your post and welcome to the community. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. We would like to show you a description here but the site won’t allow us. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. We would like to show you a description here but the site won’t allow us. SpeedWe would like to show you a description here but the site won’t allow us. p. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. SpeedQuickStart, set up and connections. Although this question has appeared before the answers vary and I need definitive advice. The note stated that they had left his. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Arrowmunda. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. 5 months ago I was upgraded from Hub 3 to 5. We would like to show you a description here but the site won’t allow us. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Please have your parcel tracking ID ready. . See Deal. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Have been 3 hours on chat waiting for a human to contact me, with no success.